PRIVACY POLICY

At labelbynishtha, we respect your privacy and are committed to protecting the personal information you provide while using our website and shopping with us.

This Privacy Policy explains what information may be collected, how it may be used, and how we work to protect your information.

Information We Collect

When you visit our website, place an order, contact us or use our services, we may collect information such as:

Name
Email address
Mobile/contact number
Billing and shipping address
Order and purchase details
Payment-related information required to process your transaction
Information provided when you contact us regarding an order, exchange, return or refund
Other information that you voluntarily provide through our website

We may also collect certain technical information relating to your visit to our website, such as browser, device, IP address and website usage information, where applicable.

How We Use Your Information

The information we collect may be used to:

Process and fulfil your orders
Arrange shipping and delivery
Process payments and refunds
Provide customer support
Respond to your queries and requests
Process returns and exchanges
Communicate with you regarding your orders and purchases
Improve our website, products and shopping experience
Maintain and manage our website and services
Prevent misuse, fraud or unauthorised activity
Comply with applicable legal or regulatory requirements

We aim to collect and use personal information only for purposes that are relevant to providing and improving our services. This approach is consistent with the principle that personal data processing should be connected to specified purposes.

Sharing of Information

We may share relevant information with service providers or partners where necessary to provide our services, such as:

Payment gateway or banking partners for processing payments
Courier and delivery partners for fulfilling orders
Technology or service providers supporting our website and business operations
Authorities or other parties where disclosure is required by applicable law

We do not intend to sell your personal information to third parties.

Payment Information

Payments on our website may be processed through third-party payment gateway or banking partners.

Your payment information may be processed by the applicable payment service provider for completing and verifying your transaction.

We do not ask you to share confidential payment information such as your OTP, CVV, PIN or password through calls, messages, emails or social media.

Cookies & Website Technologies

Our website may use cookies or similar technologies to support website functionality, understand website usage and improve your browsing experience.

Cookies may help us recognise your browser, remember certain preferences and understand how visitors use our website.

You can manage cookie settings through your browser where applicable.

Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, complete transactions, resolve disputes, maintain business records or comply with applicable legal requirements.

Where personal information is no longer required for a legitimate purpose or legal obligation, it may be deleted or otherwise handled in accordance with applicable requirements.

Your Privacy Rights

Subject to applicable laws and requirements, you may have rights relating to your personal information, including requesting information about how your personal data is processed and requesting correction or other actions where applicable.

Where processing is based on consent, applicable law may also provide a right to withdraw consent. The Digital Personal Data Protection Act, 2023 provides for withdrawal of consent with ease comparable to the manner in which consent was given, subject to applicable requirements and consequences.

For privacy-related requests or questions, please contact labelbynishtha through the contact details provided on our website.

Third-Party Links

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, policies or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

Children's Privacy

Our website is intended for general shopping purposes. We do not knowingly seek to collect personal information from children where such collection is not permitted under applicable law.

Where applicable, additional requirements relating to children's personal data will be followed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable legal requirements.

Any updated policy will be displayed on our website. The applicable policy will be the one displayed on our website at the time of use or purchase, as applicable.